Heather R. Younger, J.D.

Founder and CEO of Customer Fanatix and International TEDx Speaker

As a podcast host on leadership, facilitator and Forbes Coaches Council coach, Younger has earned her reputation as “The Employee Whisperer”.

Heather is available via Zoom to host group webinars, online training, panels and more.



Based out of: Colorado


Heather Younger gets it.  As a best-selling author, international TEDx speaker on adversity, podcast host on leadership, she has earned her reputation as “The Employee Whisperer”.  Her experiences as a CEO, entrepreneur, manager, attorney, writer, coach, listener, speaker, collaborator and mother all lend themselves to a laser-focused clarity into what makes employees of organizations and companies – large and small – tick.

Heather has facilitated more than 150 workshops, reaching +100 employers and their employees. Her motivation and philosophy have reached more than 20,000 attendees at her speaking engagements on large and small stages.  Companies have charted their future course based on her leading more than 100 focus groups.  In addition, she has helped companies see double-digit employee engagement score increases through implementation of her laws and philosophies.  She has driven results in a multitude of industries, including banking, oil & gas, construction, energy, and federal and local government.

Heather brings a tenacious and inspirational outlook to issues plaguing the workforces of today.  Her book “The 7 Intuitive Laws of Employee Loyalty” hit Forbes Must-Read list and is a go-to source for HR professionals seeking insight into their organization’s’ dynamics.

Heather’s writing can also be found on her blog at CustomerFanatix.com, as well as articles in the Forbes, Huffington Post, Thrive Global, American Express Open Forum, and more.  Coupled with her Leadership with Heart podcast, weekly videos and employer newsletters, Heather stays connected to organizations long after she leaves the stage or conference room. Recently, she was appointed to the Board of Directors at Mile High SHRM overseeing Marketing and Technology.

When all the emails are returned and the mic is turned off, Heather acts as co-manager of her busy household in Aurora, Colorado with her husband, where they oversee their four children.


  • Building Resilience: How to unleash your mindset and overcome any challenge

  • Breaking down the barriers of change

  • The Power of Emotionally Intelligent Leaders

  • 7 strategies to stop employee turnover

  • Team building: How to leverage communication to create thriving teams


"Positive emotions drive a positive employee experience. Negative emotions drive a negative employee experience. You choose which experience you deliver for your people."